Frequently Asked Questions (FAQ)

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Please find some general questions around our products. If you would know something that is not covered below, please do not hesitate to contact us with you direct question and we will get back to you within 48Hrs.


Who can use the product?

Any one with a license for Microsoft Office (Word) and any Microsoft SharePoint, Dynamics CRM or Project Online users.


What is required to use the Product?

A license to Microsoft Office. Or an Office 365 subscription (which includes SharePoint, Dynamics CRM or Project Online) and a license for DocFusion / DocFusion365.


Do I need to download anything?

Yes, there is a plugin for Microsoft Word that is required for template design and customization. (applicable for DocFusion365 only)


Where do I find the activation code?

DocFusion - Your license and activation codes will be emailed to you.

DocFusion365 - There is no activation code, the product is automatically licensed using Office365 login credentials.

If there are any licensing issues, please contact support (support@aissa.co.za)


Do you offer a trial version?

Yes, you can install DocFusion365 through the office store and enjoy a 30 day trial - (here).


Why would we want to use DocFusion365?

DocFusion365 utilizes the current Office 365 environment to enable companies to transform their paper intensive environment into a paperless office. This can be accomplished by creating templates that can source data from multiple SharePoint lists and Dynamics entities to generate pre-populated documents.


Is there any technical support documentation for the solution?

We have online technical support documentation and Getting started materials on our product support page. This page requires the user to register and be logged in to view the content.